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To streamline the customer experience, Renaissance is consolidating their legacy customer support systems for all products, including Nearpod, into a new, comprehensive system. Starting Jan. 1, all support requests will be handled via the new system to provide a more seamless experience for all cases for a customer’s account.
Important note: All Renaissance and Nearpod support emails, website addresses, and phone numbers will remain unchanged so customers can continue to access support with no downtime in service. Contact Renaissance Support or Nearpod Support with any questions.
Additional items of note:
All open cases that exist as of Dec. 31, 2024, will be migrated from the Renaissance legacy systems to their new system. Customers will continue to communicate with their support agent as they currently do via email, phone and web form.
To more quickly and efficiently answer questions and provide helpful resources, Renaissance is enhancing their chat and email support channels by employing a digital assistant to provide an immediate response. If a digital assistant cannot answer a question, customers will have the option to start a live chat or submit a case via the support web form.
Renaissance is planning a rollout of a completely new customer portal prior to the start of the 2025–26 school year. This will be a place for Renaissance customers to view all open support cases, create new support cases and access Renaissance’s knowledge base support resources.
Contact Jeff Lancial, jeff.lancial@renaissance.com, with questions or for more information.
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