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To streamline the customer experience, Renaissance is consolidating their legacy customer support systems for all products, including Nearpod, into a new, comprehensive system. Starting Jan. 1, all support requests will be handled via the new system to provide a more seamless experience for all cases for a customer’s account.
Important note: All Renaissance and Nearpod support emails, website addresses, and phone numbers will remain unchanged so customers can continue to access support with no downtime in service. Contact Renaissance Support or Nearpod Support with any questions.
Additional items of note:
Customers with open cases
Renaissance interactive agent
New customer portal coming for the 2025–26 school year
Contact Jeff Lancial, jeff.lancial@renaissance.com, with questions or for more information.
Questions about this page contact:
Denise Kahler (785) 296-4876 dkahler@ksde.org
The Kansas State Department of Education does not discriminate on the basis of race, color, religion, national origin, sex, disability, or age in its programs and activities. (more information...)
To accommodate people with disabilities, on request, auxiliary aides and services will be provided and reasonable modifications to policies and programs will be made. To request accommodations or for more information please contact the Office of General Counsel at gc@ksde.org or by 785-296-3201.